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Sep
21
Announcement: 2018 Mid-Autumn & National Day Holidays
Posted by Geoff - SSBG on 21 September 2018 10:12 PM

SSBG will be closed for the coming Mid-Autumn Festival & National Day holidays:


- Sep 24 (Mon): Closed
- Sep 25 (Tue) to Sep 30 (Sun): Work
- Oct 1 (Mon) to Oct 7 (Sun): Closed


If you have an emergency we can be contacted on our hotline 800-988-1161 (MSA Customers Only)

SSBG wishes you all a HAPPY Holiday!



SSBG 中秋节与国庆节假期安排如下:


- 9月24日(周一):放假
- 9月25日(周二)至 9月30日(周日):上班
- 10月1日(周一)至 10月7日(周日):放假


如果您有紧急事情可以拨打客服热线 800-988-1161(仅限MSA客户)

SSBG 祝您节日快乐!


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Sep
3
New Variant of Dharma Ransomware Discovered
Posted by Geoff - SSBG on 03 September 2018 11:24 PM
Dear Customers,

Once again, the infamous Dharma ransomware appears all set to begin a massive infection campaign. It comes back as a new Dharma ransomware variant that encrypts data files with a different file extension. The malware, after entering the system, now encrypts all files with a .cmb or .combo extension.

The attacker accesses a computer via a spam email, or over RDP via TCP port 3389. After that, it installs the malware into the target system, which then begins encrypting all the files with .cmb or .combo extension.

The malware typically follows the format “.id-[id].[email].cmb” or “.id-[id].[email].combo” to add as the extension following the actual file name. Whereas, the [email] indicates the attacker’s email address on which the victim should approach the attacker to pay in return for decrypting the files.

As of this date, there is no decryption key discovered for this new variant of the Dharma ransomware and the only way to get your data back for free is to have solid and valid backups of your data.

SSBG would like to kindly remind all of our customers to make sure that your Anti-Virus software and Windows OS are all up to date with the latest patches, that your corporate firewalls are locked down enough to prevent public RDP access to your internal servers, that your backups are running as intended and also to refrain from clicking on suspicious (sometimes tempting) links in emails or on the web. Should you need any assistance with checking your Anti-Virus, Windows Patches, backup schemes, firewall policies or have doubts on questionable email/web links, please do not hesitate to contact us either by phone (021 - 54043999), email (helpdesk@ssbg.com.cn) or our helpdesk portal at https://helpdesk.ssbg.com.cn


Sincerely,


Helpdesk - SSBG IT Solutions


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Aug
21
Recent Public DNS Issues
Posted by Geoff - SSBG on 21 August 2018 04:24 PM
Dear Customers,

Recently there have been tweaks made to the Great Firewall of China which resulted in many foreign public DNS forwarders to fail. This has caused WAN connectivity issues with some of our customers already, however the issue can be rectified. So if you are experiencing bad internet recently, please do not hesitate to contact our support team and we shall have our friendly techs get your business back online in no time.

Simply log into our ticketing system directly at https://helpdesk.ssbg.com.cn or send an email to helpdesk@ssbg.com.cn to submit your issue.

Sincerely,



SSBG IT Solutions
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Aug
20
WAN Line Savings
Posted by Geoff - SSBG on 20 August 2018 04:54 PM

Are you getting good value with your internet line? Internet line fees are reducing and alternative services are now available. Let SSBG research the options now available for your office location and find out if you can save rental fees and/or improve your connection. Contact SSBG Customer Service for more details.

Please do not hesitate to contact us on 021-5404-3999 or drop us an email to helpdesk@ssbg.com.cn.


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Jun
13
Announcement - SSBG 2018 Dragon Boat Festival Holidays
Posted by Geoff - SSBG on 13 June 2018 11:50 AM

Please Note:

SSBG will be closed for the coming Dragon Boat Festival (Duan Wu) holidays:


- Jun 16 (Sat) to Jun 18 (Mon): Closed


If you have an emergency we can be contacted on our hotline 800-988-1161 (MSA Customers Only)

SSBG wishes you all a HAPPY Dragon Boat Festival!


SSBG 端午节假期安排如下:


- 6月16日(周六)至 6月18日(周一):放假


如果您有紧急事情可以拨打客服热线 800-988-1161(仅限MSA客户)

SSBG 祝您端午节快乐!


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May
18
Summer IT Room Audit
Posted by Geoff - SSBG on 18 May 2018 02:36 PM

Another year, another hot summer! SSBG will be carrying out our annual  IT Room Audit for MSA customers in the next few weeks to confirm their IT equipment is adequately cooled and identify any safety/security issues which may require attention.

Our CS Team will be contacting our MSA customers soon to arrange a time for the IT Room Audits.


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