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Emergency Maintenance - 11/23/2017
Posted by Geoff - SSBG on 22 November 2017 07:18 PM

Dear SSBG Email Customers,

First of all we would like to apologize for the recent email disruptions since this Monday 11/20/2017. The root cause of these disruptions was an enhanced DDoS attack against our email gateways. We are still working to remedy this issue and part of this remedy requires us to temporarily disable our mail server for a 2 hour window between 0:00 – 2:00 on 11/23/2017. Please be well noted of this emergency maintenance and we thank you for using SSBG IT Solutions.

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Email Server Issues Resolved
Posted by Geoff - SSBG on 20 November 2017 11:14 AM
Dear SSBG Email Customers,

We have resolved the Email Server issues which prevented users from sending out emails via SMTP that started at 10am this morning. The issue was ISP related and our system admins just confirmed the connections are working again. Once again we apologize for any inconveniences caused.

We are rolling out a major email server security upgrade (no downtime involved) later on this week to include SSL/TLS security for your email services. SECURE POP3/IMAP/SMTP ports will become available and this upgrade should also improve your connectivity to our Email Server when you are travelling overseas if you change your port settings to the secure ones. Legacy email ports such as 110 for POP3, 25 for SMTP, and 143 for IMAP will still be available so rest assured no disruptions will be caused even if you don't change to our new port settings. 

Stay tuned and we will update you with the additional secure port settings after the upgrade later on this week.

Thank you for using SSBG Hosted Email !

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SSBG Email Issues
Posted by Geoff - SSBG on 20 November 2017 10:24 AM
Dear Customers,

SSBG is experiencing issues with our Email Server as of 10am 11/20/2017. While our tech admins are working as hard as they can to restore SMTP/IMAP, POP3 is not affected and if you experience issues sending out email, please change the outgoing mail server to for the time being or temporarily use Web Mail @ . We apologize for any inconveniences caused and will update as soon as the issue is resolved.
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SSBG is Moving!
Posted by Geoff - SSBG on 25 October 2017 01:01 AM
SSBG will move to a new office on Monday October 30, 2017.

Our new address is 477 Aomen Rd, Bldg 5, #301, Shanghai, China 200060 (澳门路477号5幢3楼301室).

There is no change in our phone numbers.

There may be some interruption in our telephone service on Monday so for any requests for help send an email directly to our Helpdesk at where one of the CS team will quickly pick it up. If it is an emergency you can call our out of hours emergency contact number 800 988 1161. This is normally reserved for our MSA customers but is being made available for all customers during the move.

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In Response to The Latest WPA2 WiFi Security Issue
Posted by Geoff - SSBG on 17 October 2017 03:31 PM

Dear SSBG Customers,

In case you have not heard, there is a major breach discovered in the WPA2 WiFi security protocol which is most commonly and likely used at your workplace and your home. For full details of this security breach please read

If you have a MSA contract with us, rest assured that we will see to it that your critical servers are fully up to date with the latest patches from Microsoft that have already addressed this issue. SSBG will also be processing security patches and/or firmware upgrades for your Wireless Access Points, Wireless Routers/Firewalls and Laptops as soon as they become available from the device vendors.

In addition, what you can do on your own is to check that the latest Windows Updates/MacOS & iOS Updates/Android Phone Updates/Linux Based System Updates have been applied to your computers and mobile devices. SSBG also advises that for the time being, where possible, use a cabled LAN connection, if it is available, just for the peace of mind.

Please do not hesitate to contact SSBG should you have any queries regarding this security issue or if you have trouble updating your devices and hardware.


SSBG IT Solutions

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Breaking News - Key Reinstallation Attacks (KRACK)
Posted by Geoff - SSBG on 17 October 2017 12:52 PM

WPA2 protocol used by vast majority of wifi connections has been broken by Belgian researchers, highlighting potential for internet traffic to be exposed.

The security protocol used to protect the vast majority of wifi connections has been broken, potentially exposing wireless internet traffic to malicious eavesdroppers and attacks, according to the researcher who discovered the weakness.

Mathy Vanhoef, a security expert at Belgian university KU Leuven, discovered the weakness in the wireless security protocol WPA2, and published details of the flaw on Monday morning.

“Attackers can use this novel attack technique to read information that was previously assumed to be safely encrypted,” Vanhoef’s report said. “This can be abused to steal sensitive information such as credit card numbers, passwords, chat messages, emails, photos and so on.

Vanhoef emphasised that the attack works against all modern protected wifi networks. Depending on the network configuration, it is also possible to inject and manipulate data. For example, an attacker might be able to inject ransomware or other malware into websites.”

The vulnerability affects a number of operating systems and devices, the report said, including Android, Linux, Apple, Windows, OpenBSD, MediaTek, Linksys and others.

“If your device supports wifi, it is most likely affected,” Vanhoef wrote. “In general, any data or information that the victim transmits can be decrypted … Additionally, depending on the device being used and the network setup, it is also possible to decrypt data sent towards the victim (e.g. the content of a website).”

Vanhoef gave the weakness the codename Krack, short for Key Reinstallation AttaCK.

Britain’s National Cyber Security Centre said in a statement it was examining the vulnerability. “Research has been published today into potential global weaknesses to wifi systems. The attacker would have to be physically close to the target and the potential weaknesses would not compromise connections to secure websites, such as banking services or online shopping.

There’s likely to be a delay before the vulnerability is used to actually attack networks in the wild, says Symantec researcher Candid Wuest. “It’s quite a complex attack to carry out in practice, but we’ve seen similar before, so we know it’s possible to automate.

“Small businesses and people at home should be concerned, but not too worried,” Wuest added, advising most users to simply apply the updates to their software as and when it becomes available.

Different devices and operating systems are impacted to differing degrees based on how they implement the WPA2 protocol. Among the worst hit are Android 6.0 (Marshmallow) and Linux, due to a further bug that results in the encryption key being rewritten to all-zeros; iOS and Windows, meanwhile, are among the most secure, since they don’t fully implement the WPA2 protocol. No tested device or piece of software was fully immune to the weakness, however.

See Full Article here

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